Return Policy

Uniqcli LLC ("Uniqcli," "we," "us") is an authorized Cisco partner and reseller. We want every order to be right. Most eligible, new, unused physical hardware may be returned within the return window below for a refund or replacement, subject to a return authorization, the condition requirements, manufacturer restrictions, and any restocking fee described here.

Because we resell genuine Cisco and other manufacturer products, some items, especially software, licenses, subscriptions, and special-order or custom-configured equipment, are non-returnable once shipped or activated. Please read sections 5 and 6 carefully before you order.

Eligible physical products may be returned within 30 calendar days of the invoice or ship date, whichever the order confirmation states. This mirrors the standard 30-day reseller return period used across the industry.

Requests made after 30 days are handled under the applicable manufacturer warranty rather than this Return Policy. For Cisco hardware, that means the Cisco limited hardware warranty and, where purchased, your SmartNet (Smart Net Total Care) or Solution Support contract. See section 9.

All returns require a Return Merchandise Authorization (RMA) number issued by Uniqcli before you ship anything back. Email [email protected] or contact your account manager to request one.

To open an RMA, please provide:

• Your name and company, and the order or cart ID (for example UQ-YYMMDD-XXXXXX)
• The invoice number
• The product part number (SKU) and serial number
• The quantity being returned
• The reason for the return
• The package condition (manufacturer-sealed, open box, or defective with original packaging)
• The Cisco TAC or manufacturer support case number, when one is required for a defect claim

Once an RMA is approved, the product must be received by Uniqcli within 15 calendar days. Write the RMA number on the shipping documentation, not on the manufacturer packaging. Products returned without a valid RMA, or received after the RMA window, may be refused with no credit, replacement, or exchange.

To qualify for a refund or exchange, returned products must be new, unused, and in resalable condition, in the original manufacturer packaging, and must include everything that shipped with the product:

• All original components, modules, power supplies, and rack hardware
• All cables, adapters, and accessories
• Manuals, blank warranty cards, and registration materials
• Original boxes, anti-static bags, foam, and packing materials

Items that are used, installed, configured, registered to an account, missing parts, or returned in damaged packaging may receive only partial credit or may be refused.

If a product is returned because it is no longer needed or wanted, or for any reason other than a defect or an error attributable to Uniqcli, we may charge a restocking fee of up to 15% of the amount billed for the product. The fee offsets the cost of processing the return and preparing the product for resale, and is deducted from your credit (or invoiced separately).

Restocking fees are waived when the return is due to a defective product or an error on our part (for example, we shipped the wrong item).

Because of manufacturer restrictions, the following are generally non-returnable and non-refundable once shipped, delivered, or activated:

• Software, software licenses, subscriptions, and SaaS
• Cisco Smart Licenses, DNA/Network and Meraki licenses, SmartNet, Solution Support, and other service contracts
• Electronically delivered or downloaded products, and any product whose license has been activated or registered
• Special-order, made-to-order, custom-configured, or build-to-order hardware
• Opened software and opened consumables
• Optics, transceivers, and similar items once opened, except for a verified defect
• Items marked "final sale" or "non-returnable" on the quote or invoice
• Any product returned after the 30-day return window

Cisco software, licenses, and service contracts are generally non-cancelable and non-returnable once an order is accepted by Cisco or the product is shipped or activated, consistent with Cisco's own policies. We will tell you before you order when an item is non-returnable.

If a product arrives defective or fails within the return window, contact us right away and open an RMA. We coordinate a replacement, repair, or credit under the Cisco or manufacturer warranty, including advance replacement where your support contract provides for it. A manufacturer technical-support case number may be required to confirm the fault.

After the return window, defective Cisco hardware is handled under the Cisco limited warranty and your SmartNet or Solution Support coverage. We can help you open and manage the case, or you can request a SmartNet renewal quote.

Inspect every shipment on delivery. If a package shows visible damage, note it with the carrier and report it to us within 5 business days, and keep all packaging and materials, which the carrier may need to inspect. We will file the freight claim and arrange a replacement. Reports made after 5 business days may limit the remedies available.

Who pays return freight

For non-defective returns (for example, no longer needed), the customer pays return shipping. For defective, DOA, or wrong-item shipments caused by Uniqcli, we cover return freight and provide a prepaid label. Original outbound shipping charges are non-refundable except where the return is the result of our error.

Refunds

Approved refunds are issued to the original payment method, or as account credit or a Government Purchase Card (GPC) credit for public-sector buyers, after the returned product is received and inspected. Refunds are typically processed within 7 to 10 business days of receipt. Incomplete or used returns may receive partial credit.

Manufacturer warranties are not affected by this Return Policy. Cisco hardware carries the applicable Cisco limited hardware warranty; Cisco software is provided under its end user license agreement (EULA). Outside the return window, warranty and support claims are handled under those manufacturer terms and your service contract. We are glad to help you route a claim.

Orders that have not yet shipped can usually be canceled at no charge. Special-order, custom-configured, and Cisco software or license orders may be non-cancelable once placed with Cisco or the distributor. We will confirm cancellation terms before processing your order.

Returns and credits for federal, DoD, state, local, education, and healthcare orders are processed consistent with the Federal Acquisition Regulation (FAR) and your purchase-card program rules. Non-returnable Cisco software, licenses, and service contracts still apply. We provide documentation your card program office or contracting officer can file.

To start a return, ask a question, or request an RMA, email [email protected] or contact us. Please include your order or cart ID so we can help quickly.