Cisco MC74-HW End of Life & End of Support
Cisco Meraki MC74 Cloud Managed Collaboration Phone
Past Last Date of Support (Apr 1, 2019)The MC74 was Meraki's short-lived cloud-managed SIP desk phone, and Cisco exited the entire MC collaboration-phone category rather than issuing a direct successor. Buyers still running MC74 units, long past end-of-support since April 2019, should plan a full migration to Cisco's current Webex Calling desk phone line, such as the Desk Phone 9841. Any Webex Calling-certified endpoint pairs cleanly with a Meraki network for cloud-managed voice today.
Cisco MC74-HW lifecycle milestone dates
- End-of-Sale Date
- Oct 1, 2018
- Last Date of Support (LDoS)
- Apr 1, 2019
Dates per Cisco’s official End-of-Sale/End-of-Life bulletin. Verify against your support contract before acting.
Running past End-of-Sale or Last Date of Support means no new Cisco TAC, hardware replacement, or security fixes. Uniqcli, an authorized Cisco partner, scopes a like-for-like or better replacement, confirms TAA compliance, accepts the Government Purchase Card (GPC), and plans a low-risk cutover.
Prefer to keep it running? Cisco no longer sells SmartNet for this model. Extend support with third-party maintenance →
Not sure this is your exact unit? Look it up by serial number →
Frequently asked questions
When is the Cisco MC74-HW end of life?
Cisco announced End-of-Sale for the MC74-HW effective Oct 1, 2018. The Last Date of Support (LDoS) is Apr 1, 2019, after which Cisco no longer provides support. It is past its last date of support.
What replaces the Cisco MC74-HW?
Cisco's recommended migration is the Cisco Desk Phone 9841. Uniqcli, an authorized Cisco partner, can quote the replacement TAA-compliant and GPC-payable, and help plan the cutover.
Can I still get support for the MC74-HW?
Not from Cisco. The MC74-HW passed its Last Date of Support (Apr 1, 2019), so Cisco TAC, hardware replacement, and SmartNet renewals are no longer available. Independent third-party maintenance can still cover the hardware itself, typically well below OEM renewal rates. Uniqcli can review your install base, confirm coverage, and quote extended support or a refresh side by side.